Contact Us - The Diamonds Factory

Engagement Rings

Wedding Bands

Anniversary Rings

Jewelry

Gemstone Jewelry

Black Diamond Jewelry

Customer Service
Mon-Fri: 9.00am to 6.00pm (ET)
Queries? Reach us:
888-888-3959 (Toll Free)
Email:service@thediamondsfactory.com

At The Diamonds Factory, we believe in educating and guiding you to get best value for your money. We welcome your questions and feedback. Feel free to contact us using any of the methods below.

For the fastest answer, read our frequently asked questions.

Call Us

Our diamond and jewelry consultants have the Knowledge to help you make the right decision.
Telephone

USA:

888-888-3959 (Toll Free)

Outside USA:

+1-212-382-3884 (Landline)

FAX:

+1-212-382-3732

UK:

0800 072 1170 (Toll Free)

Ireland:

1-800-947-196 (Toll Free)

France:

0800 9166 23 (Toll Free)

Germany:

0800 184 4819 (Toll Free)

Business Hours
Monday to Friday
9:00 AM to 6:00 PM (ET)
We are closed on Saturdays and Sundays.

Address
The Diamonds Factory
71 West 47th Street,
Suite #1602, 16th Floor
New York
NY 10036

Email Us

We typically respond within 24 hours. However, you may also check our FAQ's for quick response or send us an email at service@thediamondsfactory.com

First Name

Last Name

Email Address

Telephone

(Your Telephone Number will help us, to give you a prompt response)

Enquiry

* All Field Necessary

Note: We accept returns on the above address. Please refer to our 30 Day Returns before sending the Item back. To avoid theft in transit, please do not mention The Diamonds Factory on the package while returning any item, instead use "TDF". The Diamonds Factory is not responsible for damage or lost package during shipment.